Appointments

How to make an appointment               

We are improving our appointment system for better patient access and to increase our availability of routine appointments.

For emergency appointments please call in the morning from 8am until 11am.

For routine appointments you can call anytime of the day - you are able to book routine appointments up to 2 weeks in advance subject to availability. Telephone lines are available from 8am-6.30pm Mon-Friday, the enquiries email address enquiries.malpasbrookhc@wales.nhs.uk can be used for non urgent enquiries/requests only and there is a 48hour response time for a reply. 

As usual please call for home visit requests in the morning which will be triaged by the on-call doctor before 10.30am. 

Routine Appointments

This practice runs an appointment system.  You can make an appointment by either calling into surgery, by telephone or by registering with the surgery to book online via the internet or via the enquiries email address, in this instance please allow 48 hours for confirmation of the email.  Routine appointments can be made up to 2 weeks in advance.  It is advisable, but not always possible, to see the doctor who knows your problem.

Surgery appointments are normally 10 minutes. If you require a longer appointment please inform reception. Also please remember an appointment is for only one person.

If you want to book an appointment at a particular time, or if you want a choice of doctor or nurse you can book appointments up to 4 weeks in advance. 

If you have any queries or question (non prescription related) please email: Enquiries Malpasbrookhc (Malpas - Malpas Brook Health Centre) <Enquiries.Malpasbrookhc@wales.nhs.uk> this service is for non urgent enquiries and questions only. It has an automatic reply that your enquiries will be acknowledged within 48 hours.

Telephone Advice

Patients requiring telephone advice only may speak to one of the doctors when they are not in consultation.  Please speak to the receptionist who will be able to advise you when a doctor is available to take your call.