Aneurin Bevan University Health Board ACCESS STANDARDS

2019

On the 20th March 2019 the Minister for Health and Social Services announced the Access to In-Hours GMS Services Standards set out below:

• Practices have the appropriate telephony systems in place to support the needs of people’s needs and avoid the need to call back multiple times. Practices will check that they are handling calls in this way.
• People receive a prompt response to their contact with a GP practice via the telephone.
• People receive a bilingual information on local and emergency services when contacting a practice.
• People can use a range of options to contact their GP practice and to make an appointment. Telephone, or via the enquiries email box, this is for non urgent/emergency appointments.
• People are able to email a practice to request a non urgent consultation or a call back.
• People are able to access information on how to get help and advice.
• People receive the right care at the right time in a joined up way that is based on their needs
• Practices understand the needs of their patients and use this information to anticipate the demand on its services.