How the Practice handles your information

Purpose of providing this privacy information

This privacy notice tells you what to expect when you, and sometimes others, provide your personal information to us.  It sets out what information we collect about you and why we collect it, how the information may be used, who it may be shared with and how we will protect it and keep it confidential.

The notice explains what rights you have to control how we use your information, our legal basis for processing it and how you can access it. We also explain who to contact if you have any questions and how to contact them.

Malpas Brook Health Centre is the Data Controller for the personal information we process, unless otherwise stated. There are many ways you can contact the Practice, including by phone, email, and post. Further details can be found on our Practice Details webpage.

Complaints

If you have concerns or queries about how we process your personal information, please contact the Practice direct or our Data Protection Officer in the first instance.

Practice Information Governance Lead

 Mrs K A Hagland - Practice Manager 

Data Protection Officer

Under UK Data Protection legislation, the Practice is required to appoint a Data Protection Officer (DPO). This role is essential in facilitating the Practice accountability and compliance with data protection requirements.

The Practice DPO is:

Data Protection Officer Support Services - Digital Health and Care Wales

Permitted Use

Visitors to Malpas Brook Health Centre (this website) are granted permission to access published materials (content) subject to these terms. By using the website, you agree to be bound by the terms of use.

Whilst content may be accessed, downloaded and used for personal and non-commercial purposes (e.g. private research, study or in-house use); visitors must not reproduce or re-publish any material from this website without permission from the website / copyright owner.

Images, logos and graphics used on this site are owned by us and/or third parties. These must not be used without obtaining permission from the copyright owner.

You acknowledge that all intellectual property rights relating to this website belong to Malpas Brook Health Centre and where applicable, third party associates.

Personal Information

When you voluntarily submit identifiable data on this website (this includes submission of feedback form, questionnaires etc.), the information submitted is used solely to respond to your queries and for its intended purpose. We do not share web user information with third parties.

Virus Protection

We make every effort to check and test material for viruses. However, it is recommended that you run an anti-virus program on all materials downloaded from the internet. We cannot accept responsibility for any loss, disruption or damage to your data or computer system which may occur whilst using material derived from this website.

Disclaimer

Care is taken to ensure that the website content is accurate. Nevertheless, content is provided for general information only, and you use it at your own risk. We will not be held liable for damage or loss ensuing from any act or omission resulting from the use of information on this website.

External Websites

Malpas Brook Health Centre is not responsible for the content or reliability of any linked websites. We accept no liability in respect of the content or for the consequences of following any advice included on such sites.

Listing should not be taken as an endorsement of any kind.

We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages or change of website address.

Malpas Brook Health Centre reserves the right to reject or remove links to any website.

Google Translate Feature

NHS Wales websites, which have the Google Translate Feature enabled, offer translations performed by Google™ Translate, a third party service that NHS Wales has no control over. Translated pages are not part of the hosted website, nor have any link to the NHS Wales domain. This service is an automated computer translation and, as such, will not be a perfect translation and will be prone to mistakes that a human speaker would not otherwise make. The translation should be used as a rough guide only. NHS Wales in no way accepts liability for the accuracy of these translations or any loss incurred as a result of them.

Future Amendments

Subsequent changes to these terms will be made available on this website.

Malpas Brook Health Centre is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to Malpas Brook Health Centre

Compliance status

This website is not compliant with WCAG 2.1 AA. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible and is therefore non-compliant with the accessibility regulations for the following reason(s):

We know some elements of this website are not fully accessible. For example:

• you cannot modify the line height or spacing of some text
• many documents are in PDF format and are not accessible
• audio/video elements may not have captions, transcripts, signing or audio description
• some pages and document attachments are not clearly written
• some of the design cannot be overridden by personal settings for colours, fonts, etc
• some of the text may not be written in plain English
• some page titles and form labels may not be unique

Preparation of this accessibility statement

This statement was prepared on 4 September 2020.

The statement was last reviewed on 4 September 2020.

Feedback and contact information

If you have difficulty using this website or any of its services, first use the contact details provided on the website to request help.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).